The Role of Community Reputation in Small Business Value
Community perception is one of the strongest intangible assets. I always study reputation locally and online, because it directly impacts customer loyalty and employee pride.
How I Evaluate Supplier Dependence in Acquisitions
Supplier dependence often hides in plain sight. A single vendor can jeopardize an entire business. Here’s how I evaluate concentration risk and diversify supply chains post-close.
How I Evaluate Brand Strength in Acquisitions
Brand strength is one of the most overlooked assets in small business deals. I’ve learned to measure reputation, customer perception, and competitive positioning as part of my due diligence.
The Importance of Strong Onboarding Systems After Closing
Poor onboarding sabotages good businesses. That’s why I prioritize strong onboarding systems after every acquisition. In this article, I explain how onboarding protects customers, strengthens morale, and drives retention.
How I Evaluate Customer Lifetime Value in Small Businesses
LTV tells me how much profit a customer really brings over time. Without it, topline numbers can be misleading. In this article, I break down how I calculate LTV and why it guides my buying decisions.