The Importance of Strong Onboarding Systems After Closing
Poor onboarding sabotages good businesses. That’s why I prioritize strong onboarding systems after every acquisition. In this article, I explain how onboarding protects customers, strengthens morale, and drives retention.
How I Evaluate Customer Lifetime Value in Small Businesses
LTV tells me how much profit a customer really brings over time. Without it, topline numbers can be misleading. In this article, I break down how I calculate LTV and why it guides my buying decisions.
The Importance of Documenting Processes in Acquisitions
Businesses without documented processes collapse when key people leave. That’s why I evaluate documentation during diligence and prioritize SOPs immediately after closing.
The Role of Customer Feedback in Post-Acquisition Strategy
Customers are the ultimate advisors. After every acquisition, I collect and act on feedback immediately. It guides retention, growth opportunities, and brand improvement. Here’s how feedback drives my strategy.