The Role of Employee Morale in Post-Acquisition Success
I’ve learned that morale isn’t “soft”—it’s one of the hardest drivers of performance. In this article, I explain how I evaluate morale and how I strengthen it after closing.
Why I Emphasize Transparency With Employees During Transitions
Employees fear uncertainty more than change. That’s why I lead with transparency, open communication, and clarity during every transition.
Why I Focus on Customer Experience as a Growth Lever
The fastest growth lever is often overlooked: customer experience. I always evaluate and improve it post-acquisition because loyalty compounds into growth.
The Importance of Strong Onboarding Systems After Closing
Poor onboarding sabotages good businesses. That’s why I prioritize strong onboarding systems after every acquisition. In this article, I explain how onboarding protects customers, strengthens morale, and drives retention.
How I Evaluate Customer Lifetime Value in Small Businesses
LTV tells me how much profit a customer really brings over time. Without it, topline numbers can be misleading. In this article, I break down how I calculate LTV and why it guides my buying decisions.