Why I Focus on Customer Retention More Than Customer Acquisition
Retention drives growth more than acquisition. I’ve learned to focus first on keeping customers, because loyalty compounds faster than new sales.
Why I Focus on Customer Experience as a Growth Lever
The fastest growth lever is often overlooked: customer experience. I always evaluate and improve it post-acquisition because loyalty compounds into growth.
The Role of Customer Feedback in Post-Acquisition Strategy
Customers are the ultimate advisors. After every acquisition, I collect and act on feedback immediately. It guides retention, growth opportunities, and brand improvement. Here’s how feedback drives my strategy.