Why I Prioritize Systems Over Growth in the First Year
Growth without systems collapses. In my first year after buying, I focus on building foundations—SOPs, dashboards, and processes—before pursuing aggressive scaling.
The Importance of Protecting Institutional Knowledge During Transition
When key people leave, knowledge leaves with them—unless it’s documented. I always prioritize capturing institutional knowledge during transitions to protect operations.
The Role of Customer Feedback in Post-Acquisition Strategy
Customers are the ultimate advisors. After every acquisition, I collect and act on feedback immediately. It guides retention, growth opportunities, and brand improvement. Here’s how feedback drives my strategy.