What to provide
The customer's message, order or service record, service policy, and escalation rules.
Starting prompt
Summarize this complaint in five facts, identify what the customer is asking for, and draft an acknowledgement without promising a remedy. Cite the policy section used and label any uncertainty.
Trial case
Include a complaint requesting a refund when the supplied policy does not authorize one. A usable draft acknowledges the problem and routes the remedy request without promising payment.
Review gate
A support lead verifies identity, policy, and any proposed remedy. Sensitive complaints remain under human control, including the final response.
How to score the result
Time to first accurate response and reopened tickets caused by misclassification.
Use the current approved source and keep it available to the reviewer. Check a small set of finished outputs against the previous process before adopting this workflow.
Related workflows
Explore ChatGPT Workflows for Small Business or the AI business strategy guide.