What to provide
Public review text, current service policy, and any confirmed incident details.
Starting prompt
Draft a respectful response to this review. Refer only to public details, avoid blaming the guest or staff, and provide a private follow-up route for specifics.
Trial case
Test a public review alleging a specific service failure. The response should avoid revealing account details and route fact checking to the manager before publication.
Review gate
A manager checks tone and facts and personally handles any food safety or discrimination allegation.
How to score the result
Response time and the share of replies needing manager rewrite.
Use the current approved source and keep it available to the reviewer. Check a small set of finished outputs against the previous process before adopting this workflow.
Related workflows
Explore AI Playbooks by Business Function or the AI business strategy guide.