Build a GPT for Sales Discovery Notes

Define a fixed field order: problem, current process, decision process, timing, agreed next step. Teach the GPT to distinguish customer statements from seller assumptions.

Published September 22, 2026 · Dr. Connor Robertson

What to provide

A consented call transcript, CRM field definitions, qualification criteria, and examples of good notes.

Starting prompt

Format these discovery notes for our CRM fields. Use only what the prospect said, attach a source excerpt to key claims, and mark missing qualification fields unknown.

Trial case

Feed the GPT notes with an explicit customer need and an unstated budget. It should preserve the need, mark budget unknown, and avoid filling the gap with an assumed number.

Review gate

The salesperson checks the transcript and edits the CRM record before saving; do not infer budget or authority.

How to score the result

Time to complete the record and missing or incorrect qualification fields.

Use the current approved source and keep it available to the reviewer. Check a small set of finished outputs against the previous process before adopting this workflow.

Related workflows

Explore Custom GPTs for Repeatable Business Tasks or the AI business strategy guide.