What to provide
Current help articles, refund policy, tone rules, and escalation matrix.
Starting prompt
Draft a reply using the approved knowledge base. Cite the article behind each instruction, avoid unapproved concessions, and flag safety, legal, or payment issues for review.
Trial case
Test a ticket where the customer asks for a policy exception. The draft should acknowledge the request and route the exception to an authorized reviewer without promising it.
Review gate
A support agent verifies the account and policy, then approves the reply. Test edge cases before sharing the GPT with a team.
How to score the result
Correct first responses and escalation misses in a weekly sample.
Use the current approved source and keep it available to the reviewer. Check a small set of finished outputs against the previous process before adopting this workflow.
Related workflows
Explore Custom GPTs for Repeatable Business Tasks or the AI business strategy guide.